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000016519
 AuthPoint LDAP activation fails with leading or trailing space in user email address

Products: AuthPoint
Operating System: AuthPoint
Issue Status: Open
Tracking ID: AAAS-10142
Status: Open
Resolved In:

In your LDAP or Active Directory server, if a user email address has a leading or trailing space, AuthPoint will fail to send that user an activation email.

The user will appear as Pending in AuthPoint.

After you correct the user email address, the email will send the next time AuthPoint synchronizes your users.

To learn more about user sync, see Sync Users from Active Directory or LDAP

No workaround exists at this time.