WatchGuard Support Center

Knowledge Base - Article

000016351
 Instagram social media authentication fails with iOS versions 11.12.1 or lower

Products: Wi-Fi Cloud
Operating System: Wi-Fi Cloud
Issue Status: Open
Tracking ID: AP-408
Status: Open
Resolved In:
A guest wireless client using iOS 11.12.1 or lower is unable to log in to Instagram when configured as a social media authentication method for a captive portal. The user cannot proceed past the login page after they type their login credentials.
Upgrade to a version of iOS higher than 11.2.1, or use a different social media authentication method.