|Products:||Firebox & XTM|
|Tracking ID:||FBX-19211, FBX-18974|
|Resolved In:||12.5.3 Update 1|
When you try to enable WatchGuard Cloud on a Firebox, the registration fails and these symptoms occur:
This issue occurs when you try to enable WatchGuard Cloud after you generate a support.tgz file, or use the CLI to run the command “diagnose hardware tpm”.
If the workaround below does not resolve the issue, the registration failure might be caused by another issue. For more information, see https://watchguardsupport.secure.force.com/publicKB?type=Known%20Issues&SFDCID=kA10H000000g67dSAA&lang=en_US.
Upgrade to Fireware 12.5.3 U1 or higher.
Alternate workaround (does not require an upgrade)
To avoid this issue and enable the Firebox to register: