WatchGuard Support Center

Knowledge Base - Article

000015862
 Transfer of Ownership

Information
Transfer of Ownership

The buyer or seller of any WatchGuard device can initiate a Transfer of Ownership. When you transfer ownership of a WatchGuard product, the active support contract and all associated rights are assigned to the new owner. This process does not transfer account-wide licensing such as Enterprise Gold, or activated TDR or AuthPoint licenses. 
 

For Sellers

If you are the current owner of a WatchGuard device, and you want to transfer the serial number to a different account, complete these steps.
  1. Visit www.watchguard.com.
  2. Click Log In to log in to your profile.
  3. Click Support Center.
  4. Click Create New Case
  5. Choose Customer Care as the Case Record Type to open an incident. Be sure to indicate clearly in the Subject field that you want to request a Transfer of Ownership.
  6. In the incident description, include the new Company Name, User name, and email address associated with the account you want to transfer the product to.
  7. Allow up to 48 hours for the WatchGuard Customer Care team to process the Transfer of Ownership.

For Buyers

If you have become the new owner of a WatchGuard device through transfer of ownership, we recommend that you complete the Transfer of Ownership process as soon as possible. The owner of a WatchGuard product with a current support subscription is entitled to technical support and software upgrades for the WatchGuard device.

To initiate a Transfer of Ownership:

  1. Use a digital camera or other imaging device to take a picture of the serial number located on the appliance.
WatchGuard Label
  1. Visit www.watchguard.com.
  2. Click Log In to log in to your profile.
  3. Click Support Center.
  4. Click Create New Case
  5. Choose Customer Care as the Case Record Type to open an incident. Be sure to indicate clearly in the Subject field that you want to request a Transfer of Ownership.
  6. Attach the digital image to the new incident.
  7. Allow up to 48 hours for the WatchGuard Customer Care team to process the Transfer of Ownership.