How do I integrate Wi-Fi Cloud Discover's email alert system with third-party PSA (Professional Service Automation) tools such as ConnectWise, Autotask, and Tigerpaw?
An alert in Discover notifies you of an event that impacts your Wi-Fi network. You can customize the thresholds for each type of event that generates alerts. For detailed information on how to configure alerts in Discover, see Configure Alerts in the Discover help.
There are three methods for alert notification in Discover:
You can automate the ticket creation process with the Email Connector so that email alert notifications from Discover can be automatically be pushed to a service board. To configure the ConnectWise Email Connector, see Email Connector Setup Table in the ConnectWise help.
If you use Autotask PSA in conjunction with Autotask Workplace Manager, you can set up your support email address so that PSA tickets are created automatically when a Workplace client sends you a support email. For detailed information on how to configure Autotask for automatic ticket creation from email notifications, see Configure Automatic Ticket Creation for AWP Manager in the Autotask help.