WatchGuard Support Center

Knowledge Base - Article

000012429
 WatchGuard AP Licensing

Information
About WatchGuard Access Point (AP) Licensing
About WatchGuard Access Point (AP) Licensing
Before you can manage a WatchGuard AP, you must activate the AP with a valid Basic, Secure, or Total Wi-Fi AP subscription.

What is included with an AP subscription?
 
Basic Wi-Fi
  • Use APs with the Gateway Wireless Controller on a Firebox
  • 24x7 technical support with unlimited support cases, advanced hardware replacement service, and access to software updates
Total and Secure Wi-Fi
  • Manage APs with Wi-Fi Cloud
  • 24x7 technical support with unlimited support cases, advanced hardware replacement service, and access to software updates. 
  • Patented WIPS security protection, intelligent network visibility, and troubleshooting.
  • Total Wi-Fi subscription enables additional tools for guest user engagement, location-based analytics, social media integration, captive portals, and splash page design.
  • Enable a Trusted Wireless Environment.
For more information, see Wi-Fi Packages.

When does AP license enforcement begin?
WatchGuard recently changed how APs are managed and supported after their Basic, Secure, or Total Wi-Fi subscriptions expire.
 
Basic Wi-Fi
(September 2019)
  • In September 2019, WatchGuard introduced new license enforcement features in Fireware v12.5.1 that disabled management of expired Basic Wi-Fi APs in the Gateway Wireless Controller.
  • As of January 15, 2020, WatchGuard has modified the licensing policy to allow full management of Basic Wi-Fi APs after an AP license subscription expires. The AP license expiry date will indicate a future date of 3/1/2024 in Fireware v12.5.x or lower, or “never” in Fireware v12.6 and higher to indicate an extended management license for current APs and APs that have reached their end of life date.
Total and Secure Wi-Fi
(May 2020)
  • On May 19, 2020, WatchGuard will begin to enforce license requirements for APs managed by Wi-Fi Cloud.
  • Each WatchGuard AP managed by Wi-Fi Cloud must have an active Total or Secure Wi-Fi license subscription. 

What happens to my currently activated APs with valid subscriptions when enforcement begins?
Any APs that are already activated with a valid AP subscription will continue to function as normal. You can view the license status and expiry date for your AP subscriptions in your WatchGuard Support Center account.

What happens when an AP subscription expires?
You must make sure to renew your AP subscriptions before they expire. This table describes the behavior of WatchGuard APs when their license subscription expires:
 
Basic Wi-Fi Subscription Expiration 
(APs managed by a Firebox)
  • The expired AP will continue to broadcast SSIDs and allow wireless access to the network.
  • You can still manage, configure, monitor, and perform software updates on an expired WatchGuard AP.
  • You will not receive technical support for an expired or end of life AP.
Total and Secure Wi-Fi Subscription Expiration
(APs managed by Wi-Fi Cloud)
  • The expired AP will continue to broadcast SSIDs and allow wireless access to the network based on the most recent configuration applied to the AP.
  • Captive portal splash pages will still be available for guest access based on the most recent configuration applied to the AP, but you cannot change the URL or other configuration options.
  • You cannot perform further configuration or software updates to an expired AP.
  • Reduced monitoring, analytics, and reporting data will be available for expired APs.
  • WIPS security detection and prevention measures will be available based on the offline WIPS configuration in Wi-Fi Cloud that you configured before the subscription expired.
    • In the default WIPS Offline Configuration, only classification features are available, and all prevention measures are disabled.
    • You can configure the WIPS Offline Configuration in a device template in Manage. For more information, see WIPS Offline Configuration
  • You will not receive technical support for an expired or end of life AP.
 

Will I receive support for an expired AP?
You must have a current valid AP subscription to receive support for a WatchGuard AP.

Note: For Basic Wi-Fi AP subscriptions, if the Firebox has an active support subscription, you can receive support for issues specific to the Gateway Wireless Controller. Support issues specific to APs managed by the Gateway Wireless Controller require a valid AP subscription.

How do I renew an AP subscription that is expired or about to expire?
Locate a reseller in your area, contact WatchGuard Sales, or manage reseller relationships on your profile in the WatchGuard Support Center.
 
How do I activate new APs?
You can activate your new APs at www.watchguard.com/activate.

Log in to your WatchGuard account, then add the serial number of your AP to your account. Make sure the AP you want to activate has the appropriate subscription type (Basic, Secure, or Total Wi-Fi).

Note: You cannot activate legacy APs (AP100, AP102, AP200, AP300) for use with Wi-Fi Cloud Total and Secure Wi-Fi subscriptions.