WatchGuard Support Center

Knowledge Base - Article

 How do I give feedback on WatchGuard Customer Support?


All feedback on case management and resolution is valuable and gives WatchGuard the opportunity to adjust and refine our processes to make Partners and end users happier with our products and support. You can use one of these methods to give feedback:

  • When a case is closed, we send a Closed Case Survey message to the email address registered to the account that opened the case. Follow the instructions in that email to let us know how we did.
  • Send an email to
  • If you need a direct response from management to your concerns, request a manager contact you in the support case, or call WatchGuard Customer Support and request to speak with a manager.