When you create users in AuthPoint for your network, AuthPoint automatically sends an activation email to the address for each user account.
To confirm this issue, you can check in a few places:
1. If you use WatchGuard Log Server, Dimension, or WatchGuard Cloud to collect log messages for your Firebox, search for emails sent by email@example.com to the user email address in question.
2. In the log messages for your internal email server, search for email rejection messages with codes like 550 Unknown Recipient/User. 5XX response codes indicate a permanent rejection.
For assistance, contact WatchGuard Support Online. When you do, make sure to include any impacted email addresses in your support case.