When you call into WatchGuard support, we will ask you to confirm that you are authorized to call as a WatchGuard customer, or on behalf of one. This protects your privacy and security, because WatchGuard has access to information that could be used to compromise your personal information, or the security of your network.
Be prepared to provide this information when you call:
If you own a WatchGuard device but do not have access to the account, we can help:
To take control of a device, see Transfer of Ownership .
To take control of an account, see Change of Administrator .