WatchGuard Support Center

Knowledge Base - Article

000014356
 Troubleshoot WatchGuard AP LED status

Information
How to troubleshoot the LED status of WatchGuard APs

AP Firmware 8.8.1 and Higher

In AP firmware 8.8.1 and higher, all AP models use the same LED status patterns (*with the exception of the AP120 and AP125 as noted).
After you power on the AP, wait a few minutes for the AP to initialize, then verify that the AP LED indicators are lit.

AP225W, AP320, AP322, AP325, AP327X, AP420 with AP firmware 8.8.1 and Higher
 

LED StatusPowerLAN Interfaces

2.4 GHz / 5 GHz / 
3rd Scanning Radio

OffPowered off.No Ethernet link or interface not enabled.8.8.2 and higher: No SSID enabled on the radio.

8.8.1: Wireless radio is inactive.
GreenPowered on. Operating at normal power and capabilities.
(PoE+ or DC power, or PoE for 802.3af only APs)
8.8.2 and higher: For APs with additional LAN ports, interface will be green if the interface is up and a VLAN extension, wired extension, or link aggregation is enabled on the interface in Wi-Fi Cloud.

8.8.1: Network interface is up and connected at 10/100/1000 Mbps.

There is currently no indication for additional LAN ports on APs locally managed by a Firebox.
8.8.2 and higher:
SSID enabled on radio or WIPS scanning in progress.

8.8.1: Wireless radio is active.
Flashing GreenNot connected to Wi-Fi Cloud or a Gateway Wireless Controller.--
Orange Powered on. Operating at reduced power and capabilities.
(For example: PoE 802.3af on PoE+ 802.3at capable APs)
See AP Power Requirements.
--
Flashing OrangeNo IP address received from DHCP.--


* AP125 with AP Firmware 8.8.1 and Higher

LED StatusPowerLAN Interfaces

2.4 GHz and 5 GHz Radios

OffPowered off.No Ethernet link.8.8.2 and higher: No SSID enabled on the radio.

8.8.1: Wireless radio is inactive.
GreenPowered on. Operating at normal power and capabilities.
(PoE+ or DC power, or PoE for 802.3af only APs)
LAN 2 interface connected at 10/100/1000 Mbps.8.8.2 and higher:
SSID enabled on radio or WIPS scanning in progress.

8.8.1: Wireless radio is active.
Flashing GreenNot connected to Wi-Fi Cloud or a Gateway Wireless Controller.
Can also indicate no IP address received from DHCP.
--
Orange -LAN 1 interface connected at 10/100/1000 Mbps.-
Flashing Orange---


* AP120 with AP Firmware 8.8.1 and Higher

LED StatusPowerLAN Interfaces

2.4 GHz and 5 GHz Radios

OffPowered off.No Ethernet link.8.8.2 and higher: No SSID enabled on the radio.

8.8.1: Wireless radio is inactive.
GreenPowered on. Operating at normal power and capabilities.Connected at 10/100/1000 Mbps.8.8.2 and higher:
SSID enabled on radio or WIPS scanning in progress.

8.8.1: Wireless radio is active.
Flashing Green---
Orange No IP address received from DHCP.--
Flashing Orange---


AP Firmware 8.8.0 and Lower

After you power on the AP, wait a few minutes for the AP to initialize, then verify that the AP LED indicators are lit.

  • AP120 — Power indicator is not lit and the Ethernet (LAN) indicator is solid green
  • AP125 — Power indicator and the Ethernet (LAN2) indicator are solid green
  • AP320 / AP322 / AP327X / AP325 — Power indicator and the Ethernet (LAN1) indicator are solid green
  • AP420 — Power / Ethernet indicator and the 2.4GHz / 5GHz  indicators are solid green

AP120

PowerEthernet (LAN)2.4 GHz5 GHzDescription
OffSolid greenAnyAnyOnline and connected to WatchGuard Wi-Fi Cloud or a Gateway Wireless Controller.
Solid orangeOffAnyAnyNo Ethernet link.
Solid orangeFast flash greenAnyAnyDid not receive valid IP address from DHCP.
Solid orangeSlow flash greenAnyAnyCannot connect to WatchGuard Wi-Fi Cloud or a Gateway Wireless Controller.

AP125

PowerEthernet (LAN2)Ethernet (LAN1)2.4 GHz5 GHzDescription
Solid greenSolid greenAnyAnyAnyOnline and connected to WatchGuard Wi-Fi Cloud or a Gateway Wireless Controller.
Solid greenOffAnyAnyAnyNo Ethernet link.
Solid greenFast flash greenAnyAnyAnyDid not receive valid IP address from DHCP.
Solid greenSlow flash greenAnyAnyAnyCannot connect to WatchGuard Wi-Fi Cloud or a Gateway Wireless Controller.

AP320 / AP322

PowerEthernet (LAN1)2.4 GHz5 GHzDescription
Solid greenSolid greenAnyAnyOnline and connected to WatchGuard Wi-Fi Cloud or a Gateway Wireless Controller.
Solid orangeSolid greenAnyAnyNo Ethernet link.
Solid orangeFast flash greenAnyAnyDid not receive valid IP address from DHCP.
Solid orangeSlow flash greenAnyAnyCannot connect to WatchGuard Wi-Fi Cloud or a Gateway Wireless Controller.

AP325

PowerEthernet (LAN1)Ethernet (LAN2)2.4 GHz5 GHzDescription
Solid greenSolid greenAnyAnyAnyOnline and connected to WatchGuard Wi-Fi Cloud or a Gateway Wireless Controller.
Solid greenOffAnyAnyAnyNo Ethernet link.
Solid greenFast flash greenAnyAnyAnyDid not receive valid IP address from DHCP.
Solid greenSlow flash greenAnyAnyAnyCannot connect to WatchGuard Wi-Fi Cloud or a Gateway Wireless Controller.

AP327X

PowerEthernet (LAN1)Ethernet (LAN2)2.4 GHz5 GHzDescription
Solid greenSolid greenAnyAnyAnyOnline.
Solid greenOffAnyAnyAnyNo Ethernet link.

AP420

Power / Ethernet2.4 GHz5 GHzDescription
Solid greenSolid GreenSolid GreenOnline and connected to WatchGuard Wi-Fi Cloud or a Gateway Wireless Controller.
Solid orangeAnyAnyNo Ethernet link.
Fast flash greenAnyAnyDid not receive valid IP address from DHCP.
Slow flash greenAnyAnyCannot connect to WatchGuard Wi-Fi Cloud or a Gateway Wireless Controller.


Troubleshoot Connection Issues

If you have problems with your AP device connection:

  • Make sure that the Ethernet cable is correctly connected to the Ethernet port on the AP and the other end of the cable is connected to an Ethernet jack or a port on a switch that is enabled.
  • If you use PoE power, make sure the other end of the Ethernet cable is connected to your network through a hub, switch, or injector with PoE+ (802.3at) or PoE (802.3af) power based on the power requirements of your AP. For more information, see WatchGuard AP Power Requirements.
  • If the AP did not receive a valid IP address from the DHCP server, make sure that a DHCP server is enabled and available on the network to which the AP is connected. If the AP still fails to get a valid IP address, you can reboot the AP once to try to resolve the problem.
  • Make sure that Internet connectivity is available from the network to which the AP is connected.
  • Verify that the required ports for communications to WatchGuard Wi-Fi Cloud (HTTP TCP ports 80/443, and UDP port 3851 to redirector.online.spectraguard.net) are open on the firewall. If you use a web proxy server, make sure the settings allow communication between the AP and WatchGuard Wi-Fi Cloud.